Collection of personal data and why we collect it:
We may collect, store and use the following kinds of personal data information about your visits to and use of this website
Your mailing address
Your e-mail address
Your phone (or mobile) number
Your credit/debit card number
Your purchase/return/exchange information
Your wish list information
Your date of birth or age
Your pet’s information (name, breed, date of birth, gender, veterinary information, photographs, etc.)
If you fill out any contact form, you opt-in to having your information saved to our website indefinitely.
If submitting your contact information through any of our sign-up forms (for Newsletters, discount programs, etc.) you are opting in to receive further messaging from us.
If using our Support help widget, or the general Contact form in order to receive customer support, we will retain your information indefinitely to be able to support you in future requests or issues.
By using any contact form on our website, your information is stored in our 3rd-party Support system through Wix.
Using Your Personal Data
In order to serve you efficiently, our site is integrated with a number of 3rd-party services, including: Google Analytics, Facebook, Twitter, Instagram and Mailchimp. By using this website, your information may be shared, in whole or in part, with 1 or more of these services, and any others that are added in the future, that this document may not necessarily reflect. See each of their respective Privacy Policies for more information on where/how they retain your information. We are not responsible for the privacy policies of third party websites.
We do not accept comments from visitors to our site.
Visitors to the website may be able to download and extract any location data from images on the website.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Information About Website Visits
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
How long we retain your data
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Any customer that completes a purchase on our website is automatically registered with an account and all aspects of the previous paragraph apply to their personal information. Unless your data is requested to be erased, we may store your data indefinitely.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Our website and all services are hosted on secure servers throughout Canada and the United States. The 3rd-party services we integrate with may store your data on servers in other countries.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you have any orders on Autoship, in order to erase your personal data, we will be required to cancel your Autoship.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, credit card/payment details and account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
When you place an order, an account is created for you. We will store your name, address, and email, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them, on any of our social media platforms.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Customer Support Agents can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, we will share your shipping address with our fulfillment warehouse, and your payment information with our credit card processor. Your ecommerce activity will also be shared with Google Analytics and Mailchimp.
We accept payments through PayPal, e-transfer and any other online payment platform that may have been added to the PawsitiveReleaf website.
How we protect your data
All ecommerce transactions on our site are protected by an SSL certificate, through the applicable payment platform (ie. Wix, Paypal etc). Any passwords are stored via the applicable payment platform and cannot be viewed by any PawsitiveReleaf administrator at any time. Your payment information (such as your credit card number) are never stored on our website.
Data breach procedures we have in place
Our website hosting server maintains a security protocol, through the Wix platform, in case of a data breach. If there is ever a data breach, we will follow Wix protocol, erase any stored payment information and update you via email about any other procedures undertaken.
We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Our contact information
Disclaimer Regarding Testimonial Blogs and Endorsements
We invite customers of PawsitiveReleaf to write and share their experiences. All blog and review entries on this site are the opinion of their respective author and not those of PawsitiveReleaf or its affiliates. PawsitiveReleaf neither sponsors, endorses nor necessarily shares the opinions of the author(s). PawsitiveReleaf has not authorized or verified any statement of fact in any blog and review post and PawsitiveReleaf is not responsible for any blog and review. PawsitiveReleaf may from time to time, and at its sole discretion, determine the suitability of submitted blog and review posts for publication on its website, related social media outlets and in print. We always invite your comments and you are welcome to contact us at for further information.
This website is provided by PawsitiveReleaf and related parties. The statements and communications contained in the PawsitiveReleaf website are intended for information only. No warranty, either express, or implied, is given for the information and opinions published on the website. Actions based on statements made therein are the responsibility of those who take them. PawsitiveReleaf therefore disclaims all liability for damage which may result directly and indirectly from the use, performance or consultation of the PawsitiveReleaf web site, in connection with access to the website itself or other websites linked to it.
CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
This website contains certain “forward-looking statements.” Such forward-looking statements are sometimes identified by words such as “intends,” “anticipates,” “believes,” “expects” and “hopes” and include, without limitation, statements regarding PawsitiveReleaf’s plan of business operations and involve a number of risks and uncertainties. Such factors include, among others, the willingness and ability of third parties to honor their contractual obligations, the decisions of third parties over which PawsitiveReleaf has no control, commodity prices, environmental and government regulations, availability of financing, judicial proceedings, force majeure events, and other such risk factors. Many of these factors are beyond PawsitiveReleaf’s ability to control or predict. Users are cautioned not to put undue reliance on forward-looking statements. Except as otherwise required by applicable statutes or regulations, PawsitiveReleaf. disclaims any intent or obligation to update publicly these forward looking statements, whether as a result of new information, future events or otherwise. Nothing on this website is either an offer to purchase, or a solicitation of an offer to sell, interests or securities of PawsitiveReleaf or any other entity.
Information contained on or made available through the PawsitiveReleaf website is not intended to and does not constitute legal advice or recommendations under any circumstance.
CFIA, HEALTH CANADA & FDA DISCLOSURE
The statements in this website have not been evaluated by the Canadian Food Inspection Agency, Health Canada or the U.S. Food and Drug Administration (FDA). The products and statements mentioned on this site are not intended to diagnose, treat, cure, or prevent any disease. Information contained or made available through the PawsitiveReleaf website is not intended to constitute or substitute for legal or veterinary advice.The products offered for sale through the PawsitiveReleaf website are not intended for human consumption.
EXCLUSION OF LIABILITY
PawsitiveReleaf shall not be liable for any claims, expenses, damages (including direct, indirect, special or consequential damages), and loss of profits, opportunities or information arising from: the use of or reliance on information contained in this website; any inaccuracy or omission in such information or failure to keep the information current; use of any third party websites linked to this website; any Internet software used in connection with this website or computer viruses or other destructive programs encountered as a result of using this website; and any other matter connected with this website; even if PawsitiveReleaf is made aware of the possibility of such claims, expenses, damages or losses.
NOT RESPONSIBLE FOR INTERNET SOFTWARE OR COMPUTER VIRUSES
Due to technical difficulties inherent in the Internet, Internet software or transmission problems could produce inaccurate or incomplete copies of information contained on this website. Computer viruses or other destructive programs may also be inadvertently downloaded from the website. PawsitiveReleaf shall not be liable for Internet software, computer viruses or destructive programs and recommends that you install appropriate anti-virus or other protective software.
NOT RESPONSIBLE FOR LINKED WEBSITES
PawsitiveReleaf provides links to third party websites for your convenience only and the inclusion of these links does not imply that PawsitiveReleaf monitors or endorses these websites. Accordingly, PawsitiveReleaf accepts no responsibility for such websites.
PawsitiveReleaf, its affiliates and third party providers are not responsible for any errors or omissions in the information contained on or accessed through this Site. All such information in this Site is provided “as is”. PawsitiveReleaf, its affiliates and third party providers make no warranties or representations and disclaim all express, implied and statutory warranties of any kind to the user and any third party, including, but not limited to, any warranties of accuracy, timeliness, completeness, merchantability, non-infringement and fitness for any particular purpose.
Except for claims that cannot be excluded by the applicable local law, PawsitiveReleaf, its affiliates and third party providers shall not have any liability, including but not limited to, tort, contract or any other liability to user or any third party arising as a result of use of or access to this Site.
PawsitiveReleaf, its affiliates or third party providers shall not be liable to user or any third party for lost profits or lost opportunity, direct, indirect, special, consequential, incidental or punitive damages whatsoever, even if PawsitiveReleaf, its affiliates or third party providers have been advised of the possibility of such damages.
Some jurisdictions do not allow for the exclusion or limitation of implied warranties or liability for incidental or consequential damages. Therefore, the above limitations may not apply to you, or there may be applicable laws which supersede the above. Any clause of this disclaimer declared invalid by the appropriate authority in each jurisdiction shall be deemed severable and shall not affect the validity or enforceability of the remainder of this disclaimer. PawsitiveReleaf reserves the right to amend the document at its discretion at any time without notice.